The On Call DBA services by EBTS help meet the extra database management requirements for our Managed DBA and Nonstop DBA clients. As an added service to the basic database administration EBTS gives detailed solutions to ensure reliable data performance and enhanced database operations. Since this service is not needed every day, so you only pay on as needed when needed basis. On Call DBA gives comprehensive and quick administration support on an hourly, pay-as-you-go basis. Common services include:
Updates & Implementations
We create, migrate, patch and upgrade the database and its components, including:
- Component installations & patches.
- Data & object migrations.
- Data relocation & refreshes.
- Platform installation & upgrades.
- Specification & database creation.
Analysis & Improvement
We discover, recommend and execute the system-related database improvements, including:
- Performance analysis
- Recommendations & remediation
- Database index tuning
- Database reorganization development
- Resource mentoring
- Statistical updates
Security & Object Administration
We make modifications to the database related user accounts, objects and processes, including:
- Database object creation & alterations
- Database privileges grants & revokes
- Export/ import creation & execution
- User account maintenance & creation
Business Continuity Planning
We prepare, create and test the database specific backup and recovery-related processes, including:
- Backup & recovery process development
- Disaster recovery test preparation
- Disaster recovery scenarios testing
- Replication setup & administration
Oracle 9i, 10g, 11g, 12c RDBMS
Oracle E-Business Suite 11i & R12
Technologies we specialize
| SILVER | GOLD | PLATINUM | DIAMOND | |
|---|---|---|---|---|
| System Status Monitoring (Up/Down) | ||||
| Collect Performance and Resource Metrics | ||||
| Automatic Threshold Comparison of Collected Metrics | ||||
| Alert! When Potential System Availability issue Discovered | ||||
| Alert! When Potential System Performance issue Discovered | ||||
| Alert! When Potential System Resource issue Discovered | ||||
| Scan System Log Files Daily | ||||
| Verify Completion of Backups(as indicated in log files) | ||||
| 27x7 Access to EBTS DBA Professionals | ||||
| DBA Professionals Observing Your System Daily | ||||
| WK/MM Reports on Case Activity and System Resources | ||||
| Access to Virtual-DBA Client Web Portal for Metrics Reports | ||||
| WK/MM Phone Call To Follow-up DBA Support Status | Free Support | When Scheduled | When Scheduled | When Scheduled |
